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Applied AI, data science, and operational analytics.
Peekage
Implementing new AI platforms and analyzing customer data to identify meaningful patterns and deliver actionable insights for the company and its customers.
Contribute to introducing and implementing AI platforms at Peekage. Analyze customer data for meaningful patterns and translate findings into actionable insights that support the company and its customers.
Okala
Analyzed customer-support demand and service performance to support staffing forecasts and operational decisions.
Forecast customer-support demand, monitor service-level KPIs, and support workforce planning and operational efficiency analysis.
Okala
Developed call-center KPI dashboards, analyzed performance trends, and supported operational reporting.
Develop dashboards for call-center performance indicators, investigate operational trends and bottlenecks, and prepare data-informed reports.
TapsiFood
Worked on KPI reporting, predictive analysis, and customer-support performance insights.
Analyze operational and customer-support performance, contribute to predictive analysis and demand-related reporting, and deliver insights for planning.